THE JOB:As a Front Desk Clerk, you'll be the face of hospitality, ensuring every guest feels warmly welcomed and deeply appreciated from the moment they arrive until check-out. Your dedication to exceptional service will set the tone for their entire stay, leaving a lasting impression and fostering loyalty.THE DAY-TO-DAY:Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaintsDeliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outsEnhance guest experience through offering upgraded accommodations per authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guestsPartner with Housekeeping and other related departments to exceed guest expectations and special requestsEnsure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling proceduresControl and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finishHarness the power of tablet devices to seamlessly conduct essential transactions and showcase our array of products and services to our valued guests, providing them with a cutting-edge and interactive experienceTHE IDEAL CANDIDATE:Takes pride in their work, can multitask, and describes themselves as detail-orientedProficient in basic computer skillsEnjoys problem-solving and is adept at handling challenging guest scenarios with professionalism and tact in a fast-paced hospitality environmentTHE PERKS & BENEFITS:Access to company hotel, food and beverage, retail, and entertainment discountsFree meals in our employee dining roomFree parking on and off-shiftHealthcare, financial, and time off benefitsAre you ready to JOIN THE SHOW? Apply today!
