Guest Service Representative (Training Provided)

iQon Hospitality

  • Bellevue, WA
  • $17.00 per hour
  • Permanent
  • Full-time
  • 18 days ago
Introduction:We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.Responsibilities:Manage reservations and check guests in and out using a computerized systemHandle guest requests, such as booking tours or making restaurant reservationsAssist with check-in and check-out processes, including handling payments and issuing keysAnswer phone calls and respond to online inquiries in a timely and professional mannerAssist with organizing and setting up events and meetingsHandle guest complaints and concerns with grace and professionalismPerform light cleaning duties, such as wiping down counters and restocking suppliesOther duties as assignedQualifications:Previous experience as a guest service representative or in a customer service role is preferredStrong communication and interpersonal skillsAbility to multitask and handle a high-volume workloadProficiency with computer systems and software, such as Microsoft Office and reservation management systemsFlexibility to work evenings, weekends, and holidays as neededPerks:Competitive salaryPaid time off * Medical, dental, and vision insurance
  • Competitive public transportation (ORCA: Seattle-Area, Regional Buses, Light Rail, Train, Streetcar, Water Taxi, Kitsap Transit, Metro Flex, Monorail, etc.)
  • 401(k) retirement plan (US only), Employer RRSP match (Canada only)
Professional development opportunitiesPositive and supportive work environment

iQon Hospitality