Operations Executive - Head of Wholesale Loan Services
JPMorgan Chase
- Plano, TX
- Permanent
- Full-time
- Modernize the client experience by understanding client needs both internally and externally and applying the appropriate scalable and sustainable solutions
- Continue to grow our Global Process through transformation including technology implementation, acquisition integration, change management initiative, off-shoring.
- Provide strategic guidance to drive value- added services and solutions for clients
- Deliver client needs and best interests with those of the firm while driving a strong controls framework
- Partner with heads of business and product sales to develop the aspirational vision for client service.
- Lead a Global Loan Operations Team with over 3,100 team players and 18 countries
- Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
- Manage by the data with a proven ability to define outcomes and drive accountability to achieve results
- Partnering with our technology organization, deliver a technology strategy that simplifies client engagement activities, automates manual tasks and delivers a client-centric engagement with clients at every touch point
- Provide key input to shape digital tools that drive more efficient and meaningful client experiences
- Provides critical thinking and creative solutions to drive scale, efficiency and control.
- Fosters an environment where risk/control issues are escalated and trends are anticipated and identified
- Applies a global perspective in establishing direction for the team
- Develop diverse talent and positions the workforce with skills of the future
- Runs disciplined performance, promotion and compensation processes
- Evaluates and delivers related staff capabilities, focusing on current and anticipated demands
- Successfully coach front line managers through transformation transitions and drive adoption for their team
- Bachelor's degree & / or 15+ years equivalent work experience
- Dynamic, high-energy leader passionate to drive the organization forward and developing others to their fullest potential
- Deep experience managing a large complex client facing front office function
- Demonstrated success implementing transformational change
- Outstanding ability to convey senior leadership messages in both verbal and written
- Management of a large multi-million dollar budget with demonstrated results
- Experience in process standardization and global best practices across segments and regions
- Demonstrated experience in operational design of client facing support models