Patient Access Registrar-PRN- University Hospital
UofL Health
- Louisville, KY
- Permanent
- Part-time
- Receives and interviews patients in a courteous, empathetic, and professional manner.
- Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
- Assures completion of forms for signatures, authorization and consents.
- Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing.
- Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.). Works with physicians and nurses to ensure accurate patient placement. Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).
- Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients.
- Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration. Monitors waiting and treatment areas for patients that have not been registered.
- Maintains an efficient and effective patient flow.
- Complies with all department and hospital policies and procedures.
- Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies.
- Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
- Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
- Contributes to the accomplishment of department and hospital objectives.
- Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
- Maintains a clean and orderly work area.
- Must be able to work an 8 to 12-hour shift and various shifts including nights, weekends and some holidays. Some on-call time required.
- High School Diploma or equivalent required
- PC literacy, must be able to type 30 wpm with a 95% accuracy
- Excellent communication skills required
- At least one year of registration experience preferred
- Must be dependable, professional and a team player
- Critical thinking skills
- Solid oral and written communication skills
- Ability to multi-task and be flexible with job demands
- Energetic, motivated individual that connects well with people