IT Operations Specialist
XperiencOps Inc
- Pleasanton, CA
- Contract
- Full-time
- Proven experience as an IT Helpdesk Specialist, Systems Administrator, or similar role, with a strong background in managing IT operations and support.
- Comprehensive knowledge of Microsoft 365, GitHub, MacOS, PC environments, Microsoft InTune, and basic networking concepts.
- Advanced troubleshooting and problem-solving skills, with a history of effective issue resolution.
- Familiarity with IT service management tools, particularly Jira Service Management.
- Strong communication and interpersonal abilities, with the skill to convey technical information to a diverse audience.
- Commitment to excellent customer service, attention to detail, and organizational prowess
- Relevant IT certifications like CompTIA Security+, Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Enterprise Administrator Expert, and CompTIA Network+ are preferred.
- This is a full-time, onsite position based in our Pleasanton, CA office. The successful candidate will be required to report to the office 5 days a week.