Customer Service Team Lead

Uplift People Consulting

İstanbul
Sürekli
Tam zamanlı

21 gün önce
Kolay başvuru

Our client is a leading company in last-mile logistics, focusing on boosting productivity for businesses nationwide. With a large fleet, advanced technology, and substantial investments, they aim to revolutionize the sector and become a household name in transportation. We are looking for a Customer Service Team Lead for their growing team in Turkiye.RequirementsJob Requirements

Manages the CS Front Office team to ensure all operational requirements are met
Ensures all day-to-day customer-related activities comply with operational and current business standards
Optimizes people, resources, and technologies within the team to ensure compliance with the business standards
Evaluates and improve regional CS Front Office performance, provide recommendations to enhance organizational performance
Manages orders from creation to invoicing, including customer negotiations, invoice disputes, and customer complaints
Ensure customer and sales interaction of CS team and lead projects&initiatives to drive efficiency

Candidate Requirements

Having a bachelor's or master’s degree in engineering, Business Administration, or a related field
Similar experience in CS preferably within international organizations
Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
Advance knowledge MS Office applications
Fully conversant in SAP (or similar) CS related transactions & reporting functions
Excellent team leadership, coaching and people development skills, good motivator

Uplift People Consulting