Customer Service Associate
MACOM
- Lowell, MA
- Permanent
- Full-time
- Provide accurate and complete response to high volume of incoming customer service inquiries
- Order Entry/Management - new orders, return orders, sample orders, credits, debits
- Maintain backlog to reflect customer requirements, manage all expedite requests
- Handle customer complaints and/or elevate when necessary.
- Coordinate with various other departments to solve problems
- Exercises good judgment within defined practices and procedures to determine appropriate action.
- Build relationships and trust though out the company and with customers.
- Strong data entry, repetitive task and attention to detail
- Desire to learn
- Ability to work well in a team environment
- Customer orientation, ability to adapt to different personality types
- Strong computer skills
- Good verbal and written communication
- Ability to multi-task, and manage time effectively
- Proficiency with MS Office Suite
- High school diploma
- SAP - preferred