Manager, Account Management - Securities Services (SSV)
HSBC
- Kuala Lumpur
- Permanent
- Full-time
- An industry-recognised, best in class account management proposition.
- A fully reference-able client base with limited/zero attrition.
- Client Service Management
- Client Executives
- Operations
- Digital & Data
- Client & Sales Enablement
- Product
- Portfolio Delivery
- Client retention – work in tandem with Associate Directors, product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base.
- Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients.
- Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction.
- Capture, advocate, and drive service improvement opportunities and prioritise change management agendas across the business.
- Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls.
- Minimum of three years’ experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience.
- Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings.
- Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy.
- Understanding of core commercial and contractual drivers and business performance.
- Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders.
- Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed.
- Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy.
- Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management.
- Sound understanding of controls, risk management (product and market) and mitigation techniques.