Service Advisor
Woody Anderson Ford
- Huntsville, AL
- Permanent
- Full-time
- Health Insurance with optional vision and dental insurance
- Paid Vacation and Paid Sick Leave
- Paid Company Holidays and Closed on Sundays
- 401(k) Savings Plan with Employer Match
- Employee Discounts
- Paid Training and Ongoing Professional Development
- Work-Life Balance with a Family-Friendly and Inclusive Team Culture
- Career Growth and Internal Promotions
- Custom and Competitive Wage Plans
- Build rapport with guests that make them feel recognized and appreciated for who they are
- Write Repair Orders and Vehicle Check-up Reports
- Perform Interactive Inspection Processes while keeping the guest engaged
- Manage open repair orders with a proper daily route sheet
- Provide complete and accurate written estimates for labor and parts
- Indicate on repair orders exact guest information using proper operation codes
- Make special note of the main reason(s) the guest brought the vehicle in
- Set clear expectations and establish realistic “promise times”
- Monitor work-in-process & DMS for work distribution, work with Service Manager to oversee production when necessary
- Check progress of repairs throughout the day
- Consistently stay in communication with guests about status of their vehicle
- Respond to inquiries regarding appointments, estimates, status, work-in-process, or other questions in a timely manner
- Compare final invoice with original repair order including amendments
- Accurately explain repairs to guests
- Perform a proper Re-Delivery