Senior Support Analyst2. Key Responsibilities – list what the person will be doing on a day to day basis:Project Manager with Desktop support background, working with key stakeholders directly and help setting up the desktop support practice at the site which includes project managing the initial site setup with other partners.Day to day rolesTroubleshoot technology issues.Install and maintain equipment and software.Ask questions to pinpoint the problem.Perform remote troubleshooting.Help new employees set up their workstations.Maintain and upgrade equipment as needed.Train new employees to use a company's software and apps.Work with existing vendors to evaluate new technology.Respond to ad hoc and urgent requests.Advise executives on the best technological solutions for an organization.Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.Test, install and set up application programs on user workstations.Test network connections.Train end users when new software or IT regulations arrive at a company.Management Skills1. Leading project planning sessions2. Coordinating staff and internal resources3. Managing project progress and adapt work as required4. Ensuring projects meet deadlines5. Managing relationships with clients, vendors and all stakeholders6. Overseeing all incoming and outgoing project documentation7. Designing risk mitigation plan8. Conducting project review and creating detailed reports.9. Compliance with BHP Technology standards10. Provide Town Hall and other Special Event meeting support as required.11. Provide face-to-face status updates of progress to stakeholders12. Management of hardware failures - coordinate with hardware maintenance service provider for delivering replacement parts to BHP site and the physical installation of the replacement parts.13. Asset Management - Manage equipment and supplies to support.14. Testing assistance for project teams and facilitating service transition to BAU/operations.15. Monitor and implement the appropriate BHP Security Controls.16. Small project support such as floor/equipment setup or decommissioning.17. Main Computer Room (MCR) health checks with BHP third party vendors.18. Managing storage of equipment and supplies within the IT store room.19. Manage blueprints of cabling and co-ordinate with interfacing vendorsEssential Skills:Desktop support engineers use their problem-solving skills to develop solutions for various IT-related issues. Strong problem-solving skills help resolve these problems in a timely manner, all while ensuring the efficient use of a company's resources.Communication skills: Desktop support engineers use their communication skills to effectively work with and interact with a variety of people. This skill allows them to relate to each customer or colleague in a language they can understand. Their communication skills also help them ask the right questions when attempting to resolve a problem.Teamwork skills: Because desktop support engineers work in a team setting, it's important to know how to embrace this type of environment. This means effectively collaborating with your teammates, providing them with support and assistance and giving them credit for their success.Technology skills: In order to help with IT-related issues, desktop support engineers need a strong understanding of computers and computer networks. The more knowledge you have in this area, the greater level of support you can provide.Travel required : YES
