MohonKelayakanMANDARIN, EXCEL SKILL, COMPUTER SKILL, COMMUNICATION SKILL, TEAM WORKTanggungjawabCustomer Inquiry Resolution: Addressing customer questions about funeral services, prices, products, service processes, etc. This may include inquiries via phone, email, online chat, or social media.Appointment and Arrangement: Assisting customers in scheduling dates, times, and locations for funeral services and helping them complete related appointment procedures.Quoting and Pricing: Providing customers with quotes and pricing information for funeral services, including prices for different service options.Order Processing: Handling customer orders, ensuring accurate order information, and assisting customers with the payment process.Complaint Handling: Managing customer complaints and issues, actively resolving disputes, and providing solutions to maintain customer satisfaction.Information Provision: Providing customers with information about funeral services and related regulations to help them make informed decisions.Assisting Families with Funeral Arrangements: Assisting customers in arranging funeral ceremonies and related details for those in need of funeral services.Data Recording and Organization: Recording customer information, service requests, and communication records to track customer needs and service history.Event Notifications: Sending event notifications, including event dates, times, locations, composing notification content, designing notification materials, and ensuring timely delivery to customers.Payment Notifications: Notifying customers about payment matters, including fee amounts, payment deadlines, and payment methods. Tracking payments and answering any payment-related questions customers may have.Certificate Collection Notifications: Sending notifications to customers regarding the collection of ashes or related certificates, including collection times and locations, providing necessary documents or information.Reception of Customers: Welcoming customers seeking funeral services, providing friendly service, answering their questions, and providing necessary information.Consultation and Advice: Offering customers advice and consultation on different funeral service options, prices, ceremonies, and related regulations.ManfaatEPF, SOCSO, EIS, ANNUAL LEAVE, TEAM BUILDING, STAFF PRICE, BONUS INCENTIVE, SHORT WORKING HOURSImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.