Customer Service Representative
Louis M Gerson Co Inc
- Middleborough, MA
- $20.00-22.00 per hour
- Permanent
- Full-time
- Promote and foster positive customer relationships
- Take and solicit orders from customers over the phone and through email
- Review and enter orders with correct pricing and provide confirmation, freight, and deliver information directly to customers
- Monitor key accounts and initiate order follow-up
- Promote positive customer feedback
- Assist in the resolution and follow up of any orders
- Handle all inquiries in a professional manner
- Ability to prioritize and work effectively with or without direct supervision
- Outstanding customer service skills including the ability to organize and follow-up
- Excellent organizational skills and detailed oriented
- Must be a team player and possess good interpersonal skills
- Ability to problem solve and communicate effectively both verbally and in writing to all levels of staff and customers
- Proficient computer skills, including Windows, MS Office, Excel, EDI, Customer Portals
- Intermediate math skills
- Ability to work in a fast-paced environment
- High school or equivalent. College degree preferred
- Minimum of 2 years of previous customer service experience