General Manager
Bowlero
- Ann Arbor, MI
- $75,000-80,000 per year
- Permanent
- Full-time
- Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.
- Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.
- Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
- Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly
- Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise
- Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied
- An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center
- 5+ Years of Management Experience
- Bachelor’s Degree
- Basic business math, accounting skills, and strong analytical/decision-making skills
- Strong Team Player
- Exceptional “People Developer”
- Customer Service Pro
- Knowledge of POS register systems
- Solid Communication Skills