Agriculture Dispatcher (Willows, CA)
Wilbur-Ellis
- Willows, CA
- $22.55-30.05 per hour
- Permanent
- Full-time
- Must be able to read, analyze, and interpret written procedures and reports.
- Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.
- Must be able to deal effectively with different personalities.
- Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to sit at a desk or computer terminal to perform writing, and keying/typing information.
- High school graduate or equivalent.
- Fluent in English, both verbal and written. Bilingual preferred, not mandatory.
- Good communication skills on the telephone, two-way radio and with the general public.
- Must possess good computer skills including knowledge of MS Office.
- Must possess good mathematical skills.
- Strong customer service orientation is required, including the ability to effectively respond to telephone calls and customer inquiries.
- Must have strong organizational skills with the ability to prioritize multiple assignments.
- The process calls from our salesmen, customers, and other branch locations for orders of materials.
- Take orders, process and prepare for pickup or delivery. Complete in an accurate and timely matter to ensure satisfactory billing.
- Coordinate shipments of various products with trucking companies.
- Coordinate transfers of products between branches and the main site.
- Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads.
- Inventory tracking and control.
- Operate truck scale and complete weight tags, bills of lading and hazardous materials shipping papers.
- Answer telephone and computer inquiries about product orders.
- Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public.
- Conduct physical inventory counts of products stored in warehouses and bulk storage areas.
- Calculate total quantities of products by weight and/or volumetric measurements.
- Performs receptionist duties as needed by responding to calls and visitors in a professional manner.
- Process incoming and outgoing mail, order and maintain office supplies, and maintain computer and other hard and soft filing systems.
- Operate truck scales and complete weight tags and shipping papers.
- Use standard office equipment; Fax machines, postage machines, copier machines, etc.
- Provide backup and assistance to other dispatchers and/or receptionists, answering phones.
- Extended hours and flexible schedules are a requirement during the busy season.