Inside Sales Manager
AutoNation
- Coconut Creek, FL
- Permanent
- Full-time
The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.Who Would I Interact With?
This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.What are the day-to-day responsibilities?Leading yourself and the team in a way that supports AutoNation’s Vision and MissionSetting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profitEngaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processesDriving the business through a high-level of involvement in the day-to-day operationsEnsuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the storeManage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchaseEnsure Customers are transitioned effectively from phone and internet contact to their in-store experienceManaging the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricingAppraising vehicles for tradeManaging all three areas of customer traffic: Showroom, E-Commerce, and PhonesPartnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventoryAssisting in managing controllable expense elements for the New and Used Vehicle DepartmentsAnalyzing the business to determine shortfalls and developing action plans to improve performanceHow will I know if I am successful?The performance of a Sales Manager is measured by achieving:Targeted e-lead conversions to appointmentsTargeted unit sales and gross profitTargeted Associate retentionTargeted Customer Satisfaction IndexWhat are the requirements for this job?High School diploma or equivalentProven success in eCommerce automotive salesProven leadership ability to mentor and train othersAbility to set and achieve targeted goalsAbility to drive an exceptional Customer experienceDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyValid in-state driver’s license and have and maintain an acceptable, safe driving recordWhat are the opportunities for career growth?
Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:Used Vehicle ManagerFinancial Services DirectorCompany OverviewAutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.Benefitsto learn more about our Benefits.Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.AutoNation is an equal opportunity employer and a drug-free workplace.