Information Technology Specialist (On-Site)
Reliance Bank
- Altoona, PA
- Permanent
- Full-time
- Keep our software applications and IT hardware running smoothly and efficiently by monitoring daily performance, applying patches, providing maintenance and troubleshooting.
- Administer Cisco network hardware and Cisco phone system.
- Collaborate with a leading Cyber Security company.
- Assist with the implementation of new systems and upgrades as needed.
- Leverage your technical knowledge and exceptional customer service skills to provide end-user IT support and troubleshooting to our bank-wide team.
- Use your excellent analytical and problem-solving skills to independently identify, analyze and resolve issues and prevent disruptions to our systems.
- Partner with the bank's Support Analyst to monitor and coordinate all Help Desk functions, ensuring that they are properly prioritized and resolved.
- Take the lead on departmental projects and see them to completion.
- Develop and interpret technical documentation for training and end-user procedures.
- Work in conjunction with our other IT team members to ensure the department's compliance with operating policies and procedures.
- Annual Bonus Program
- 11 Paid Holidays
- Annual Paid Time Off (PTO) Allotment
- Gym Membership Reimbursement
- Employee Wellness Program
- Mileage Reimbursement
- Medical, Dental, and Vision Coverage
- Matched 401(k) Retirement Savings Program
- Flexible Spending Plans/Health Savings Account
- Life Insurance
- Short and Long-Term Disability
- Career development and learning opportunities
- Passion for helping others and providing a great service experience.
- Great time management skills and the ability to successfully multi-task and manage multiple projects at once.
- Desire to learn and grow within our organization, as well as a desire teach others and share your knowledge.
- Technical Skills: Network Administration experience; In-depth, hands-on knowledge of desktop and network hardware; Previous experience administering and troubleshooting widely used enterprise applications including Microsoft Windows Server, VMWare, Microsoft Office Suite, and Windows 10; experience with Cisco routing and switching and Microsoft Active Directory Management.
- Valid U.S. Driver's license and willingness to travel between branches if on-site support is needed.
- Ability to occasionally work outside of normal banking hours (evenings or weekends).
- Work environment: Interior office environment
- Physical demands: This is a largely sedentary role; however, the person in this position needs to move occasionally about inside the office and to other offices within the building, or occasionally ascend/descend stairs. He/she may need to bend, stoop, or crouch to evaluate equipment located under/behind office furniture. Must be able to observe details at close distance; operate a computer and other office productivity equipment such as a copy machine; frequently communicate with internal customers regarding IT requests and concerns. Occasionally will need to move or lift computer equipment weighing up to 50 lbs. between office locations or up/down stairs.