Store Manager - Lake Hallie
Goodwill Industries
- Chippewa Falls, WI
- Permanent
- Full-time
- Responsible for meeting and exceeding the success measures of people and processes of the store including but not limited to: sales, profit, expense control, payroll, Team Member retention, growth & development, gross margin, performance management.
- Drive Mission Integrated donated goods retail (DGR) in the store for the organization.
- Effectively and efficiently manage a broad range of store activities including store opening and closing procedures and prioritize or delegate duties when applicable.
- Recognize lean process opportunities instrumental to running an effective store.
- Oversee production team leaders, area team leaders and customer experience team leaders, as well as the team members in production and customer service areas, ensuring all standards are met.
- Prepare required paperwork within established timeframes such as: sales and productivity, team member work schedules, programs and services, people functions, safety and asset protection.
- Verify time worked and recorded in the time and attendance system.
- Lead the recruitment and selection process by effectively interviewing and selecting applicants as needed.
- Train, mentor and develop team members to create high performing teams and support the training and development of retail team members and program participants.
- Responsible for building bench strength for the store.
- Ensure the entire store leadership team understands, supports and carries out accountability action strategies in holding positive reinforcement and struggle discussions.
- Ensure all team members are trained and up-to-date in required Goodwill NCW training sessions, growth and development plans, required safety programs and on-the-job training experiences.
- Safeguard our Assets by ensuring asset protection and safety programs are within Goodwill NCW established standards for safety and is responsible for security system.
- Ensure effective communication with team leaders, program participants, Menasha Campus, Shiner Center, and community members and customers.
- Exceptional organizational and time management skills.
- Must possess outstanding people management skills, a background that emphasizes customer service, and prior skills in merchandising and store operations.
- Experience with nonprofit organizations is desired.
- Experience of at least an intermediate to high level of competency with Word, Excel, PowerPoint and Outlook is needed.
- Strong decision making and problem-solving skills.
- Action and results oriented, with an owner mindset.
- Work is done primarily in a standard office environment with extensive team member contact and frequent interruptions.
- Primary function requires sufficient physical ability and mobility to work in an office setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight.
- Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
- Travel to other locations may be required.
- Verbally communicate to exchange information.