Senior Technical Solutions Operations Engineer
Datadog
- New York City, NY
- $60,000-120,000 per year
- Permanent
- Full-time
- Work with stakeholders to identify technical needs and translate them into requirements, then evaluate and recommend technology solutions that best meet our business objectives.
- Design and oversee the implementation of technology tools & systems that enable TS teams to efficiently and effectively achieve their KPIs and strategic goals.
- Develop and maintain system architecture diagrams, data flow diagrams, process maps, and other documentation to ensure our technology systems are well-designed and efficient.
- Ensure that technology systems are scalable, reliable, and secure.
- Develop & maintain relationships with technology vendors and service providers.
- Build productive cross-functional working relationships with partner teams including engineering, enablement, sales operations, and growth strategy.
- Develop and deliver training programs for technology systems and best practices.
- Stay up-to-date with industry trends and best practices in technical operations architecture.
- Prioritize US West Coast and APAC requests, priorities, and initiatives, which will involve a shift of schedule to account for APAC time zones when necessary (flex hours up to 50% of the time
- Work a hybrid model of 3-5 days in office per week.
- 2+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
- A critical thinker who defaults to a customer-centric approach, enjoys problem-solving & automating processes
- Ability to work collaboratively with cross-functional teams, independently and manage multiple projects simultaneously
- Proficient in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
- Experience supporting a global multi-channel Technical Support, Professional Services and/or Sales Engineering team a plus
- Self-motivated, detail-oriented, and have a desire for continuous learning
- A thorough and effective communicator and you pride yourself on your meticulous documentation