Customer Service Manager
Grimes Insurance Agency, Inc.
- Lubbock, TX
- $45,000-65,000 per year
- Permanent
- Full-time
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Learning and understanding company insurance products.
- Have a firm understanding of the various carriers we represent and the customer service components of those companies.
- Teaching product knowledge to the team you lead.
- Demonstrating a high level of competence in utilizing our technology stack.
- Demonstrating the ability to extract appropriate data to drive improved results within the customer service department.
- Daily coaching, training and developing one on one and in group settings.
- Providing exceptional customer service to our clients.
- Proactively and professionally resolving escalated customer complaints.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- High school diploma or GED.
- Insurance designations is a plus
- 2+ years in a leadership position
- 5 + year's experience as a customer service representative.
- Texas Insurance License
- 5+ years within an independent insurance agency
- Experienced in coaching and holding others accountable to individual goals.
- In-depth knowledge of insurance products and policies.
- Friendly, upbeat, optimistic and professional demeanor.
- Excellent communication and interpersonal skills.
- Experience in utilizing a CRM, Agency management system, and other technology used to drive results.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.