IT Support Technician

Now Digital Talent

San José
Permanente
Tiempo completo

Hace 23 días

Job Description:We are looking for an experienced IT Support Technician in monitoring, network, security, VoIP and cloud solutions for our San Jose, CR office location.Job Responsibilities & Duties

Monitor IT infrastructure including network, VoIP, and security devices.
Monitor cloud environment to support Microsoft Windows desktop and servers.
Assist and support in IT ticket resolutions.
Collaborate with IT team members to ensure overall quality and efficiency.

Job Qualifications & Skills

Experience using IT Monitoring Tools like Endpoint Manager, PRTG or Zabbix.
2+ years of networking and security support using FORTINET solutions.
2+ years of support in VMWARE and CITRIX cloud environment.
2+ years of support in Microsoft Windows desktops and servers.
1+ years of support in VoIP environment using Cisco Unified Communication.
1+ years of support in Microsoft Exchange Server.
Strong verbal and communication skills both in English and Spanish.
Strong collaborative skills to work with collaborative tools like Microsoft TEAMS.

Good to Have

Experience working with Microsoft PowerShell or Linux Shell.
Being able to run and finish asynchronous tasks.
Knowledge of using AI tools like ChatGPT or Microsoft Copilot.
Experience with agile methodologies like SCRUM.

Required Skills:Citrix Finish Powershell Network Security Resolutions Spanish VMware Agile Methodologies Servers Scrum Infrastructure Networking Linux Security Windows English Communication

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