Sales Support Specialist - Arabic speaking
WHC
- Budapest XIII. ker
- Állandó
- Teljes munkaidő
He/she builds and maintains excellent relationship with customers while providing complex product solutions in the field of medical technology, through 2 main activities.
The Demand Generation Specialist will be partnering with stakeholders in Sales (exchanging on best customer experience and journey, opportunity hand-over for further qualification and closing deal), Marketing (e.g. campaign set-up, customer journey definition) and MarCom (e.g. for Digital Campaigns, platforms, marketing assets).Tasks
- Initiate, build and maintain relationships with customers by providing the right content at the right time through the right channel (via phone, email and others) for best customer experience
- Promote the company's products and services
- Capture all relevant information during customer interactions and register them in CRM tools
- Handle customers' incoming requests, provide necessary support and provide proposals based on customer specified information OR route the request to Field sales (depending on campaign and/or business rules, qualifying the request and providing well defined interests)
- Identify sales opportunities with new and existing customers through different channels (phone, email, LinkedIn Sales Navigator, other sales tools)
- Experience in B2B/B2C sales, customer relationship management, or out-bound call
- Effective and professional verbal and written communication (in English + in Arabic)
- Ability to synthesize complex issues and communicate simple messages
- Ability to work in a team or individually if required, and remotely
- Proven account management and project planning skills
- Sales mindset and ability to provide excellent customer service, customer-focused approach
- Result-oriented personality and capability to overcome obstacles
- Knowledge in social media and lead generation through social media