Automotive Service Advisor Elevation Chevrolet GMC of Boone

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customers’ vehicle problems accurately and clearly on the repair order.
• Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with the dispatcher, if necessary.
• Obtains customer's signature on repair order; provides the customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time.
• Explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus, and pricing guides up to date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
• Supervises all cleaning and prepping of new and used vehicles.
• Maintains a professional appearance.
• Keeps work area clean.
• Other duties may be assigned

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

• Medical, Dental, & Vision Insurance
• 401(k) Plan
• Paid Time Off (PTO)
• Employer-Paid Life Insurance
• Voluntary Life, AD&D, Short/Long Term Disability, Specified Disease, and Accident Insurance available
• Employee Discounts
• Educational Assistance
• Holiday Pay
• Growth opportunities
• Above average industry pay

Elevation Chevrolet GMC