Account Manager
Rapyd
- Dubai
- Permanent
- Full-time
- Develop and execute comprehensive account plans, including upselling and cross-selling, to maximize revenue and customer lifetime value.
- Secure enterprise-level contracts by skillfully negotiating terms with C-level executives and key decision-makers.
- Build and maintain strong, trust-based relationships with key stakeholders across all customer levels, proactively addressing their needs and concerns.
- Gain a comprehensive understanding of your assigned accounts' business landscape, technical solutions utilizing Rapyd's FinTech-as-a-Service offering, and industry trends to identify new growth opportunities.
- Act as a trusted expert, educating customers on the use, benefits, and value proposition of Rapyd's products and the broader payments landscape.
- Continuously update your knowledge through training, self-study, and industry research to remain at the forefront of Rapyd's product offerings and industry trends.
- Consistently achieve and surpass performance benchmarks defined by management, including revenue targets and customer satisfaction metrics.
- 5-8 years of experience in enterprise account management or a similar strategic sales role, ideally within the FinTech industry.
- Demonstrated track record of exceeding revenue quotas and driving significant account growth through upselling and cross-selling.
- Global experience conducting complex negotiations and building relationships with C-level executives and key decision-makers.
- Willingness and ability to travel frequently to meet with clients and attend industry events.
- Solid understanding of complex business systems and technical solutions, preferably in the payments/FinTech space.
- Ability to analyze data and translate insights into actionable strategies for customer success and account growth.
- Continuous learner committed to staying up-to-date with the latest trends, technologies, and industry knowledge.
- Strong written and verbal communication skills in English. Additional languages are a plus.
- Collaborative and adaptable, thriving in a fast-paced and cross-functional environment