Office Manager
Senior Helpers
- Metairie, LA
- Permanent
- Full-time
- Manage the daily operations of the office, ensuring that a professional workplace is maintained.
- Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
- Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day.
- Collect and submit timesheets to complete caregiver and internal payroll according to schedule. Maintain and update database of employees.
- Assist with the recruitment, hiring, and on-boarding process for caregivers.
- Locate new sources of qualified employees. Attends job fairs and other events, as necessary.
- Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
- Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
- Assist with creating and implementing the caregiver and client appreciation and referral programs.
- Ensure that client invoices are completed accurately, timely and according to company policy.
- Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.
- Proper input of office KPIs into operating system.
- Attend local business and industry related networking functions as required.
- Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.
- Perform on call duties as assigned. Perform other administrative and office tasks, as requested.
- A resident of the State of Louisiana, and a high school diploma or equivalent
- A bachelor’s degree
- A minimum of four (4) years of verifiable experience working in a field providing services to the elderly and/or persons with developmental disabilities.
- Previous Administrator experience strongly preferred.
- Experience in management, recruiting and HR on-boarding activities in homecare, home health or medical services required.
- Thorough understanding of State Regulations for Home Based Care Services (HCBS).
- Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
- Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
- Exceptional and verifiable customer service skills and experience.
- Professional and courteous in tone and information delivery.
- Ability to proactively prevent issues and suggest/implement office improvements.
- Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
- Exceptional verbal and written communication skills.
- Ability to work independently and as part of a team.
- Medical premium reimbursement
- Mileage reimbursement
- Client & personnel referral bonus