Charleston Music Hall Venue Manager
Live Nation Entertainment
- Charleston, SC
- Permanent
- Full-time
- Responsible for the overall management, communication, and connectivity of venue operations and staff for assigned venues
- Develop and implement procedures to improve both operations and the financial performance
- Implement security procedures and equipment that ensure guest, employee, artist, and venue safety while meeting department objectives and budgets
- Responsible for the effective guarding, patrolling, and monitoring of venue premises to prevent theft, violence, and other risks
- Manage the expenditure of venue resources according to company policies and procedures
- Maintain and oversee operations for effective ingress and egress of the venues
- Coordinate, schedule, and lead front of house and security staff
- Advance and settle shows as needed
- Ensure venue cleaning schedules are followed and venue is presentable
- Serve as main point of contact with shared services for venue needs
- Coordinate parking bag placement and record keeping as needed
- Assist and coordinate special event set up and ops plans as needed
- Coordinate sponsorship activations as needed
- Liaise with appropriate investigative and public safety agencies on matters related to operations, planning, and prevention
- Upkeep and maintenance of surveillance system
- Have a working knowledge of the ticketing system to trouble-shoot problems, as needed
- Responsible for upkeep and oversight on show reports and ROME settlements for assigned venue
- Maintain a working climate that attracts, retains, and motivates quality personnel
- Ensure the organization’s mission, values, commitments, goals and culture are upheld and practiced
- All other duties as assigned
- Applicable experience with Production, project management, customer relations, and similar skills
- Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
- Willingness to work unconventional hours as job duties demand
- Ability to handle difficult situations in a professional manner
- Ability to quickly adapt and adjust projects to new expectations and direction
- Ability to work independently and solve problems using sound decision-making skills
- Ability to lead and coordinate projects
- Willingness to travel, as job duties demand
- Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
- Professional and friendly demeanor
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Committed to learning, and fostering an environment of diversity, equity, and inclusion
- Ability to learn and work within systems such as MS Office, project management tools, and other company software
- Performs duties while standing and walking, including ascending and descending stairs
- Lifts up to 75 pounds
- Crouches, kneels, twists, bends, and reaches frequently
- Occasionally works at heights above ground level
- Utilizes hands and fingers to operate computers and office equipment
- Regularly exposed to large crowds and high volumes of noise
- Occasionally works in outdoor conditions