Retail Sales Manager (Kuwait)

Alghanim Industries

Kuwait
Permanent
Full-time

28 days ago

Long DescriptionJob SummaryThe Retail Sales Manager is responsible for the management of multi-showrooms.The Retail Sales Manager will be responsible for ensuring that showrooms within his/her area are generating sales and profitability to meet pre-set business targets, s/he will be accountable for effective store operations, and s/he will be responsible for ensuring efficient manpower planning, recruitment, and learning and development. In addition, the Area Sales Manager is responsible for ensuring that each of his/her multi-showrooms are providing best-in-class customer service.Job Responsibilities

Conduct periodic multi store visits with structured rotation across relevant stores utilizing Stor IQ high impact + detailed management checklists, time in market estimated at 75%

 Provide coaching and mentoring to enhance multi-stores performance, including objectives + talent plan for direct reports / lead monthly manager meeting for relevant stores
 Enhance and improve sales performance of all stores under remit, including KPIs such as credit, X care, Accessories performance (value + ratio %s)
 Target setting monthly for relevant stores / KPI + exception review
 Review weekly / daily marketing communications to ensure store understanding + implementation
 Regular review of relevant competition activity with structured feedback to relevant teams
 Participation in weekly senior leadership trading meeting
 Responsible for driving training agenda + needs / implementation with head office training team as well as localized in house initiatives
 Provide support for Sr./Showroom Managers when/ if required.
 Responsible for review + improvement of trends in NPS + Mystery shopping scores
 Responsible for ensuring team diversity in hiring approach (gender / nationality) and team building initiatives to increase engagement / retention
 Responsible for staff performance through coaching and mentoring and implementation of; assessing employees' development and ensuring sound mystery shopper results.
 Responsible for store financial control (P&L, shrinkage targets, cash management, store inventory).
 Responsible for store appearance (Layouts, merchandising, planogram implementation, in store branding and POS material).
 Build strong working relationships with category, marketing, supply chain, finance, online and facilities support teams
 Engagement with all digital change initiatives with leadership team + relevant functions
 Build strong working relationships with business partners store (head office + stores)Candidate Requirements 6+ years' experience in the retail industry, specifically working within a Sales team.
 Experience leading store teams
 Possess strong business acumen
 Possess strong communicational verbal and written skills
 Possess strong managerial abilities
 High levels of resilience + drive
 Can build and maintain strong peer relationships and can excel in cross-functional projects and assignments.
 Familiar with retail operations applications such as StorIQ / iRex / SAP / Business Objects / Tableau
 Bilingual (Arabic & English)Education

Alghanim Industries

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