Support Engineers (Middleware/WebSphere)
TekVivid
- Richardson, TX
- Permanent
- Full-time
- We are looking for support engineers with a minimum starting 5-6 years of total experience with at least 3 of those years in support with some software/middleware development experience as well.
- Must have the ability to triage, troubleshoot, determine root cause, and get the right people involved to support a complex middleware communication system comprised of many pieces.
- Communication and team skills are required and the candidate must be capable of properly documenting and leading incident bridge calls with internal and external clients and technical teams.
- Day-to-day activities include handling usual incidents, reports, and notifications, and establishing a call bridge to investigate/remedy issues.
- Alerts may come in as emails, with limited logs to be examined which are used to troubleshoot and determine root causes, remedies, and mitigation plans.
- Post-incident analysis is performed as to why a service may completely or partially fail. Maintenance tasks include certificate creation/renewals, security scanning, and evaluation.
- This position includes on-call support rotation with flexible work arrangements.
- The candidate will be a self-driven and self-directed individual capable of self-learning with hands-on training.
- This environment can be challenging to learn and maintain, it's an ACTIVE-ACTIVE environment between two data centers across different regions.
- With 6 billion transactions per month, 2000+ APIs currently being supported, and over 200 clients internal/external services are supported and built for internal and external clients/vendors with sometimes many integration layers within.
- DataPower
- ACE (IIB)
- MQ
- WebSphere
- APIC on the cloud
- OpenShift on-prem cloud
- Monitoring: Splunk, Instana, Grafana
- Some F5 knowledge
- Some Global/Local Traffic Manager
- REST
- Unix with bash, network/process tools
- Security protocol(s)
- Basic CI/CD
- KONG API
- Redis
- OpenShift containers
- Microservices (Spring Boot)