Senior Directeur - Senior Head Coach Service & Business HOI H/F

• Store Athletes create the emotional connection to Nike and are our most diverse team. Lead, inspire and develop store teams through inclusion and culture of belonging in a safe environment
• Oversee from a strategic level the in-store recruitment, talent management and development process through a first-class training calendar
• Strong ability to build relationships with cross functional teams in EHQ and the League to transform the way we operate and deliver results by elevating the voice of our firstline
• Build a consistent partnership and effective communication plan between the business departments in the store (Front of House, CORE, VM&S and support functions)
• Partner with the Athletic Director on the strategy & execution of the store overall engagement

• Deliver the vision and strategy for HOI in coordination with the Athletic Director, developing a digitally enabled ecosystem for consumers, increasing engagement and purchase frequency of our members to drive growth from an omni-channel lens
• Drive productivity, profitability & growth aligned with strategic goals, meeting store KPIs (Quarterly/Annual Budget/Forecast, UPT, AUR, CR, SPLH targets) whilst organizing resources to ensure a premium consumer experience with innovative ideas
• Influence product assortment excellence, SKU productivity and commercial calendar alignment for HOI with the correct insights from store business Leaders
• Provide sub-league insights on retail performance, relevant market information, together with opportunities & challenges in order to drive business results
• Deep understanding & experience of retail business levers, operational excellence, visual merchandising and omni-channel services, including LP, HR and Facilities processes
• P&L management including control of payroll and inventory, EBIT tracking and WFM

• Elevate the service offense at HOI with targets on CR%, Membership revenues and Linked Transactions. Supervision on Service & Consumer Engagement training will be key
• Solid record on creating end-to-end / pre-post purchase consumer experience journey
• Ability to lead through others to deliver a Home of Members proposition in store by creating unbreakable relationships with consumers led by diverse teams proactive engagement
• Deep understanding of consumer/member engagement drivers and how to leverage those to drive growth in an omni-channel retail environment

• Fluent French and English. Other languages will be a plus
• More than 5 years’ experience in a similar retail environment or Flagship stores
• Team player with senior management experience: high turnover / large and diverse teams driven in high pace environment
• Strong people leadership experience – experience leading, inspiring and directing teams, leading through others to deliver business results
• Proactive problem solver with strong organizational skills
• Expert in retail KPIs and levers
• Strong skills with MS office pack
• Proven record of driving large teams on premium service delivery
• History of aesthetic understanding of product presentation excellence within high-end retail

Nike