Hotel Valet

• Approach all encounters with guests and team members in a friendly service-oriented manner.
• Maintain regular attendance in compliance with STRC standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and badge when working.
• Comply at all times with STRC standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Maintain the safety of every guest vehicle driven.
• Assist in the efficient delivery of guest vehicles.
• Assist in securing all guest keys.
• Help to direct and control traffic flow.
• Assist in arranging for guest transportation using other forms of transportation (e.g. ride share)
• Assist guests needing wheelchair transportation.
• Provide accurate and timely documentation and reports of department activities and status including claim checks vehicle damage statements/billing and conditions that need repair.
• Assist in maintaining cleanliness of all work sites.
• Assist in all dispatch duties in a timely and efficient manner.
• Help to answer guest's questions regarding STRC property, events, and promotions.
• Assist hotel guests with their valet retrieval process.
• Correctly and efficiently enter guest vehicle information and location in the manner established by STRC, e.g., computerized valet parking system.
• Place the arrival tickets correctly.
• Monitor and document guest traffic flow in the valet lot.
• Assist in the speedy service of guests exiting valet.
• Maintain list of local transportation guides churches, sports arenas etc.
• Provide information and directions as required.
• Obey all traffic laws on/off property.
• Assist with maintaining neat and clean curbside and keep free of debris and clutter.
• Assist with operation needs such as unloading and loading of luggage.
• Assists with securing public spaces guest corridors and secured parking areas (as applicable).
• Perform other duties as assigned.

• Excellent Driving Record. Must meet STRC driver's insurance requirements.
• Excellent communication skills both written and verbal. Read, write, and speak English fluently.
• Strong understanding of proper etiquette and interactions.
• Demonstrate excellent listening skills to ensure meeting guests' needs. Interact appropriately and effectively with guests, management, other team members, and outside contacts.

• Possess and maintain a valid vehicle operator's license; Must provide a recent copy of driving abstract from DMV at the time of hire and anytime afterward at management discretion.
• Previous hotel or casino valet experience preferred.
• Proven ability to safely operate vehicles with manual and automatic transmissions.
• Demonstrate good visual and auditory acuity and be able to drive in adverse weather.
• Ability to clearly understand and provide verbal and written instructions and prepare reports.
• Strong interpersonal and guest service skills
• Schedule flexibility must be willing and able to work all shifts, nights, overnights, weekends, and holidays.
• Work effectively in extreme temperatures.

• Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license.
• Attend required training sessions offered by the Spokane Tribe Casino.
• Perform the duties described in compliance with local laws and regulations.
• Demonstrate knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino.
• Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products.
• Refer to the Internal Control System and Policy Manuals for guidance.
• Take the appropriate steps to report exceptions, fraud, acts of wrongdoing, and potential violations of regulations or internal controls to the appropriate levels of management.
• Uphold high standards of ethical behavior and uphold a high level of confidentiality.
• Demonstrate an understanding of the impacts of problem gambling and have knowledge of the Casino's programs to address problem gambling.

• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external guests and contacts.
• Frequently stand and run for long periods of time; use hands to finger; handle; feel; reach, grasp, stand, and walk while cleaning the exterior and interior of the vehicles; grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. Lift, move, push or pull up to 50+ pounds.
• Specific vision abilities required by this position include close vision, distance vision, depth perception, and the ability to adjust to focus.
• Work in a fast-paced, time-demanding, and busy environment.
• Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time to time be exposed to noise from slot machines, guests, music, and public announcement systems, as is common in a Casino and/or Hotel environment.

Spokane Tribe Casino