Marketing Support Specialist - WFH
Haley Marketing Group - Sales Demo
- Buffalo, NY
- Permanent
- Full-time
At Haley Marketing, we're not just another company; we're a team that values creativity, respect, and growth together. We deliver 'WOW' experiences, provide share-worthy service, and constantly seek improvement. We prioritize decisions that benefit our clients, team, and company, fostering a flexible, passionate, and collaborative work environment.Location Requirements:
While we are a remote-first company, we currently only hire in the following states: GA, IL, FL, MI, MN, MO, NJ, NV, NY, OH, PA, TN, and TX.What We Are Looking For:
We are on the hunt for a Customer Support Specialist who is:
- Excellent in Communication: Articulate and clear in both verbal and written forms, adept at understanding and responding to client queries and concerns.
- A Proficient Problem Solver: Skilled in identifying issues and generating effective solutions promptly and efficiently.
- Technologically Savvy: Comfortable with the latest technology, and able to leverage it to enhance customer experience and resolve issues.
- Customer-Centric: Focused on understanding and prioritizing customer needs, ensuring a positive experience with our services.
As a Customer Support Specialist, you will:
- Address and resolve customer support tickets with efficiency and empathy.
- Conduct thorough quality checks on new websites and marketing materials.
- Provide training to clients and internal teams, including live Zoom sessions and creating resourceful training materials.
- Manage short-term SaaS projects and miscellaneous tasks, ensuring successful and timely completion.
- Be a part of a growing team that values your contribution and personal growth.
- Enjoy the flexibility of a remote-first work environment, with opportunities available in specific states.
- Make a real difference in client satisfaction and experience.
- Voted one of Western New York's Best Places to Work in 2024.
If you are ready to take on this exciting role and join our team of dedicated professionals, we would love to hear from you. Apply now and let's grow together!While we are a remote-first company, we currently only hire in the following states: GA, IL, FL, MI, MN, MO, NJ, NV, NY, OH, PA, TN, and TX.What We Are Looking For: