Project Manager - Service Parts

Ebara Elliott Energy

  • Jeannette, PA
  • Permanent
  • Full-time
  • 25 days ago
Overview & ResponsibilitiesPURPOSE OF THE JOB:Responsible for all Service Parts capital spares orders placed with Global Apparatus group. Responsible for several project orders simultaneously.Effective management of all commercial issues relative to Service Parts capital spare orders and internal order execution. Including but not limited to: purchase order validation, order record changes, costing, terms of payment, shipping terms and claims for damages or missing items at the job site.Interface between Global Apparatus Project Engineering, Drafting, Purchasing, Production, Finance, Shipping and external customers in order to execute orders to the customer's satisfaction while achieving financial and timeliness requirements.Act as customer agent and point of contact on commercial and scheduling issues.To assure compliance with commercial contract requirements and achievement or budgeted profit levels relative to contract changes initiated by the customer. Maintain effective working relations with all customers, Elliott, and sub-vendor personnel throughout the contract life.BACKGROUND and EXPERIENCE:Educational background - B.S. in Business Administration, Engineering, Accounting, or Logistics.A minimum of four years of varied project management experience in an engineered product manufacturer environment and proven understanding of the entire order execution processExperience in negotiations, customer contact or organization dynamics.Knowledge of financial parameters and accounting practices governing Elliott goals.Proven logistic, analytical and problem solving skills.Strong communication skills, both verbal and written, including conflict resolution.A certified project manager (CPM) certification is considered an advanced qualification.Adequate knowledge of commercial aspects relative to the turbo machinery and power generation industry.NATURE OF THE JOB:Works independently to develop plans that integrate the work of diverse groups. Receives minimal direction. Exercises significant discretion when choosing alternatives in planning projects or making necessary changes to maintain schedules. Commits to deliverables with customers and/or management.Directing customer communication relevant to commercial portions of the contract.Directing commercial aspects of the contract to the timely execution of orders to our customer’s satisfaction while increasing Elliott cash flow.Managing the customer interface in a manner which enhances the customer’s perception of Elliott Company.Managing priorities, schedules and related resource issues.Developing accurate cost information as required for pricing purposes.In most cases, activities are governed by general procedures, although numerous unique situations are encountered due to the combination of various customer requirements.Developing and integrating process improvements into daily activities.Acts on behalf of Elliott Company in communications between the customer and Elliott personnel while maintaining customer "goodwill".CONTACT WITH OTHERS:Internal Contacts:Intra-department personnel - all levels of management in the following areas: Service Parts Inside Sales, Global Project Engineering, Drafting, Manufacturing, Assembly & Test, Production Control, Purchasing, Product Engineering, Product Cost Management, Shipping and Warehouse.Inter-departmental personnel - all levels of management in the following areas: Global Marketing, Sales, Quality, Aftermarket Service, Service Engineering and Finance/Accounting.Any assigned cross functional committees.External Contacts:Customer (Purchasing and Engineering representatives) resolution of commercial requirements. ISO 9000 audit personnel relative to compliance. Suppliers - Purchasing commercial issues. Field sales personnel and Elliott agents.SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES:Execute contracts received from Service Part Inside Sales for capital spare orders for on time, on budget, and to client specifications.Coordinate, manage or interface between Service Parts Inside Sales Representatives, Elliott Sales, Engineering, Drafting, Purchasing, Manufacturing Operations, Finance, Shipping, Warehouse, Global Services and customers in order to execute orders to the customer's satisfaction while achieving financial and timeliness requirements.Schedule customer meetings, such as the Project Kick-Off Meeting, Customer Coordination Meeting, and Pre-Inspection Meeting.Operate as an agent of change by identifying process enhancements.Support the customer witness interface on testing requirements.Act as customer agent and point of contact on problem orders.Respond to customer inquiries regarding all aspects of the equipment order.Manage document generation and distribution between the customer, Elliott, and major sub-suppliers.Approval of the commercial aspects of all contract changes relative to cost, margin and lead-time.Direct the execution of invoicing on progress payment orders by monitoring order progress against contractual milestones.Based on schedule performance, evaluate and request priority handling and/or overtime in all departments as appropriate.Perform advance planning to avoid delays and reduce profits. Define problems expeditiously and make critical decisions, involving upper management, as necessary.Monitor customer and internal changes or delays affecting schedules and/or profit levels and approve or take corrective actions to improve situation as needed.Acquire an understanding of Elliott organization, product lines, procedures, service facilities, manufacturing facilities and methods.Assist the Service Parts Materials Manager with the monthly backlog and revenue outlook for capital spares order shipments.Perform special projects as directed by managementEqual Employment OpportunityEbara Elliott Energy is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination. To learn more, .Pay Transparency Nondiscrimination Provision
Ebara Elliott Energy follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .To learn more about our Job Applicant Privacy Notice, please .No agency submissions please. NOTE: Resumes submitted to any Ebara Elliott Energy employee without a current, signed and valid contract in place with the Ebara Elliott Energy recruiting team will become the property of Elliott Group and no search fees will be paid.

Ebara Elliott Energy