Customer Service Representative
Richelieu Hardware
- Hartford, CT
- Permanent
- Full-time
- Answer phone calls from customers placing orders as well as provide sales quotes
- Work closely alongside outside sales representatives with customer orders and quotes
- Assist walk-in customers in the showroom with questions and order placement
- Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
- Research product solutions for customers to solve field-project issues
- Hours of operation are Monday to Friday, day shift only.
- Related experience in a similar position
- Knowledge of closet design, closet components, or building materials experience a plus
- Developed customer service, problem-solving, and project management skills
- Team-oriented, shows initiative
- Strong sense of drive and creativity
- Proficient with Word and Excel
- AS400 experience preferred but not mandatory
- High School graduate, some college courses preferred
- Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
- Competitive market-based hourly pay rate
- Group insurance program (medical, dental, vision, life, disability, etc.)
- Employee Stock Purchase Plan with employer matching
- 401(K) with employer matching
- Paid vacation and holidays