Job Description Delivery Manager Qualification : B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BE Responsibility : Business / Customer u2022 Understand and articulate complex problems related to the specific technology. u2022 Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck. u2022 Capture and present projectu2019s capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions. u2022 Interface with community network to retain technology competitiveness. u2022 Work with the client team to address escalations. u2022 Implement change requests and engineering tasks. u2022 Lead the technical discussions in customer governance calls. u2022 Interact with the user / customer / first level management. Project / Process. u2022 Handle specific technologies within projects. u2022 Contribute to HLD, LLD, Implementation and test plans. u2022 Participate in technical audits. u2022 Identify opportunities for automation, standardization and stabilization of environment. u2022 Understand technical requirement and translate into design. u2022 Lead TIP initiatives and coordinate with CoE for the implementation of the same. u2022 Prepare/update/review run books/SOP/knowledge articles on specific technology areas. u2022 Plan Prepare and execute change process and change implementation and standardize the change process. u2022 Contribution to reducing COD by performing the following : u2022 Left shift,. u2022 Identifying and driving the CSI and automation initiatives. u2022 Prepare templates, checklist and guidelines on Due diligence, Transitions and KT. People / Team. u2022 Enabling the L1/L2 team members to enhance their skill sets. u2022 Deliver technology training through Academy and/or within project group for technologies/ tools. u2022 Participate in recruitment and act as a buddy to new hires. u2022 Proactively support team building and on boarding efforts via mentoring contributions. u2022 Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain. Must Have Skills Unified Communication - Avaya Good To Have Skills Microsoft Teams Cisco IP Telephony Audio/Video Conferencing Basic IP Telephony Cisco Unified Communicatio Mgr Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : May 06 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us
