Technical Service Representative (Ohio, Illinois, Iowa, and Indiana) Wood Finish Coatings
AkzoNobel
- Roanoke, VA
- $65,000-75,000 per year
- Permanent
- Full-time
- Provide total technical support to customers.
- Problem-solving. Analyzes product-related issues, including on-site analysis and actuation. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build customer strategy plans.
- Actively participate in key phases of the sales process to prospects.
- Proactively prevent and solve problems of a technical nature occurring with existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintains relationships with customer technical staff, in order to keep and extend the business.
- Use reporting tools such as CRM, up-dates the key customers' databases with valid, accurate, and complete information (visits reports, action reports, cases, regulatory requests…)
- Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
- Knowledge & Work Experience - Paints & Coatings industry, any B2B industry environment, customer/segment profiling, 3-5 years of work experience in technical services and support, or coatings application.
- University Degree in chemical engineering, chemistry, or related field.
- Skills - Problem-solving, stakeholder management, creating value propositions, communication, and presentation, commercial and business acumen, and excellent interpersonal skills.
- The salary range for these skills is $65,000 to $75,000 + 15% annual bonus.
- Excellent Medical Insurance with HSA.
- Dental, Vision, Life, AD&D benefits.
- 401K retirement savings with 6% company match.
- Generous vacation, sick, and holiday pay.
- Paid Parental leave.
- Active Diversity & Inclusion Networks.
- Career growth opportunities on a regional and global scale.
- Tuition Reimbursement.
- Monthly Automobile Allowance.