911 Dispatcher I
Pima County
- Tucson, AZ
- $21.11-24.80 per hour
- Permanent
- Full-time
Hiring Range: $21.11 - $24.80 Per Hour
Full Range: $21.11 - $28.49 Per HourSalary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.These multiple positions, with rotating shifts, receive emergency and non-emergency requests for public safety response, determine priorities, dispatch law enforcement and other emergency units, and monitor response progress and any additional support requirements. This classification is distinguished from Sheriff's 9-1-1 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from Sheriff's 9-1-1 Call Taker which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems.APPLICATIONS WILL BE CONSIDERED INCOMPLETE WITHOUT COPY OF DIPLOMA OR GED.Duties/Responsibilities(Work assignments may vary depending upon the department's needs and will be communicated to the applicant or incumbent by the supervisor.)Monitors emergency and general support radio frequencies;Receives emergency and non-emergency calls, including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, and CAD systems;Determines priorities of all calls and dispatches required units and/or agencies;Receives radio calls from field units;Transmits messages via radio, telephone, computer, fax, or other communication equipment;Makes inquiries of various sources to obtain requested information or services by phone or computer automated communication equipment;Maintains status and location control of all public safety personnel involved in department activities;Dispatches the assignment of field units and routes them to the scene of emergency situations;Creates and maintains automated and/or manual records of public safety communications activities;Uses various computer systems, databases, and mapping applications for data entry and information retrieval;Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;May assist in the provision of on-the-job training for other positions using or serviced by CAD and/or the Communications Section;May be assigned to train new hire dispatchers and complete and submit progress reports and evaluations on trainees;May be assigned limited supervisory duties on a temporary basis.KNOWLEDGE & SKILLS:Knowledge of:
- public service activities and the organization, policies, and methods of county government;
- the rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters;
- effective verbal communications techniques, particularly for communicating with other parties under stress;
- the proper use and care of radio and telephone equipment;
- basic mathematics and the English language, spelling, and word usage;
- law enforcement terminology and procedures;
- geography of Pima County and locations of towns, cities, and communities, major and minor roadways/highways, and like information.
- observing situations analytically and objectively and recording them clearly and completely;
- reacting quickly and calmly in emergencies;
- communicating clearly and concisely and relaying details accurately;
- establishing and maintaining effective working relationships with the public, department members, and others;
- handling situations firmly, courteously, tactfully, and impartially;
- recalling numerous details and essential information;
- determining priorities;
- the operation of radio, telephone, keyboard, computer terminal, or related communications equipment;
- creating and maintaining manual and automated logs and other records of public safety communications activities;
- reading and interpreting maps to determine locations, jurisdiction boundaries, etc.;
- functional use of current Microsoft Office operating systems.
- sit and/or stand for long periods of time;
- type and/or perform keyboarding and computer interfacing for extensive periods of time to enter, extract, and retrieve data;
- remain calm, think clearly, quickly assess and evaluate situations, organize thoughts, and respond quickly in emergency and stressful situations;
- hear and understand speech and radio transmissions;
- communicate clearly by voice, in person, via a police radio and/or phone, and by other communication systems.