Implementation Solutions Analyst – International Treasury Onboarding
JPMorgan Chase
- Plano, TX
- Permanent
- Full-time
- Interact with our clients, be the single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations
- Perform multi-entity, multi-jurisdiction client onboardings and product & service implementations
- Collaborate with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
- Own and drive identification, transparency, escalation, and resolution of risks and issues to closure and manage/coordinate client and internal partner communication and status updates
- Utilize creative problem solving and solid decision-making abilities
- Adhere to policy and procedures, and domestic regulatory requirements
- Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required
- At least 1 year of Client Management experience with a proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change program
- Ability to soundly execute quantitative and qualitative analysis, draw conclusions and present information in a concise and effective manner
- Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
- Executive presence: able to manage stakeholder expectations at various levels and communicate effectively and clearly (written & verbal form)
- Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions
- Ability to take ownership, manage through complex situations and mobilize internal resources in an ever-changing dynamic client facing environment
- Proficiency in Microsoft Office Suite
- Cash Management and Treasury Services product experience and knowledge
- BS / BA degree
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities