Customer Services Assistant
British Council
- Bogotá DC
- $ 2.400.000 mensuales
- Permanente
- Tiempo completo
Contract Type: Indefinite Contract
Location: BogotaRight to Work Requirements: Right to Work in Colombia. The British Council is not able to support or sponsor work visa applications.Closing Date: advert will close on Wednesday, May 8, 2024 at 23:59 Colombia time.Role PurposeThis role offers a unique experience to support the Customer Services Team and the Examinations and Learning Centre to deliver outstanding services to both potential and current customers. You'll identify their needs, address their questions, and team up with internal departments to enhance customer experiences and boost brand recognition. This will be achieved by sticking to top-tier global customer services standards and helping the team secure robust registration numbers, vital for meeting the British Council's financial targets. Moreover, you'll actively cultivate interest among potential customers, enticing them to consider purchasing an Exam or English Language course. This involves organising placement tests, consultations, and trial/demo lessons to showcase what we offer.You'll thrive in a collaborative team environment, contributing to meeting sales targets for new and existing students/candidates, hitting Key Performance Indicators (KPIs), and aiding the Teaching Centre and Exams teams in reaching their yearly business targets and objectives.Main accountabilities but not limited to the following
- Answer incoming calls/chats and email requests for all British Council services according to Call Centre KPIs following British Council standards and service strategies e.g. call greeting, call handling, and call closing
- Minimum of 2-year's working experience in customer service related areas with proven positive track record
- Technical, Technological or Professional Degree
- Good written and oral communication skills in English (CEFR B1)
- Good written and oral communication skills in Spanish (CEFR C1)
- Working pattern on rotating shifts (Monday to Friday from 6.30 am to 3.30 pm, or 11.00 am to 8.00 pm, or 9.00 am to 6 pm; Saturdays from 7.30 am to 2.30 pm).