Customer Care Specialist I
Cable One
- Elk City, OK
- Permanent
- Full-time
Note: All the essential functions of this position are not included in this posting.QualificationsHigh school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.Strong data entry and computer skills.Requires the ability to operate office equipment (copiers, phones, computers, etc.).Requires efficient and accurate handling of money.The position requires the ability to learn and stay informed of products and services offered by Sparklight.This position will require travel between offices.Core CompetenciesCommitted: Values each and every customer, while working hard to keep their business and support our communities.Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.BenefitsCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:Medical, dental, and vision plans – start when you start!Life insurance (self, spouse, children)Paid time off (vacation, holiday, and personal/sick days)401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)Group Legal plan with Identity Theft ProtectionAdditional PerksTuition reimbursement (up to $5,250 on 1st year)Annual community support to various organizations across the U.S.Associate recognition & awards programsAdvancement opportunitiesCollaborative work environmentWe’re an Award-Winning Organization!Forbes’ “America’s Best Midsized Employers” 2021-2023Our CommitmentDiversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.Pre-hire ProcessesCable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.Cabo1