IT & Data Manager - Call Center
AGS ALTIN GEZEGEN VARLIK YONETIM ANONIM SIRKETI
- İstanbul Avrupa Yakası
- Sürekli
- Tam zamanlı
- Received undergraduate or graduate education from the Computer/Electronics/Mathematics Engineering/MIS departments of universities,
- Minimum of 7-10 years of experience in IT service and operations management,
- Good command of verbal and written English,
- Have experience providing IT support and acting as a point of escalation,
- Have excellent communication skills and ability to build strong working relationships with colleagues,
- Adapted to teamwork and a business-oriented approach,
- Loves analytical thinking and research,
- Eager to learn new technologies and tools,
- Adopts solution and result-oriented work as a principle,
- Technical solutions strategy creation,
- Technical team management, planning, operation,
- Business analysis and design,
- Managing IT infrastructure, cyber security operations, and end-user support operations,
- Driving a customer-first mentality focused on service excellence through timely and accurate incident and request handling,
- Guiding team members during project execution and current systems operations,
- Assessing company security implementations, identifying security issues, prioritizing fixes, and creating company security standards,
- Accountable for operating within the agreed budget and contributing to the development of the overall IT Operations budget,
- Implementing Information Security policies and standards within the company,
- Carrying out business continuity and disaster recovery plans and tests,
- Lead monitoring and management of performance metrics,
- Accountable for implementing and executing policies, procedures, and processes,
- Guiding the team or suppliers on issues such as performing server maintenance, checking backups, running DR scenarios, and debugging SQL database errors,
- Cloud infrastructure systems architectures and applications (AWS, Azure, VMware, Kubernetes, MS Office 365, etc.)
- Communication systems architectures and applications (Active Directory, Exchange, etc.)
- Cloud environmental systems (Backup, Data storage systems, etc.)
- Experience in technical purchasing processes (specification creation, evaluation, purchasing)
- ITIL Certification is a plus,
- Service management process analysis and design experience
- SİTE KULLANIMI
- VERİ POLİTİKAMIZ
- YARDIM
- HAKKIMIZDA
- SOSYAL MEDYA
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