SERVER - HARD ROCK CAFE

Hard Rock Cafe

  • Bristol, VA
  • Permanent
  • Full-time
  • 21 days ago
Under the supervision of the Supervisor – F&B, a Restaurant Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.ResponsibilitiesCreates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Greet each guest and provide superior guest service at for all company Food and Beverage operations.
  • Must maintain pleasant and courteous attitude.
  • Complete all opening and closing duties.
  • Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
  • Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
  • Offer drinks and take food and beverage order.
  • Have basic knowledge of all house and call liquor.
  • Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
  • Check for quality after each course.
  • Refill all drinks when needed.
  • Maintain clean ashtrays.
  • Buss tables as needed.
  • Remove all dirty dishes and glassware from the guest’s tables during and after each course.
  • Totals bill, presents check, collects settlement, and takes payment to cashier.
  • Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
  • Transport dish cart to and from service station/steward’s station.
  • Stock server stations with all necessary items.
  • Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
  • Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
  • Adhering to sanitation standards as outlined by State Law and company.
  • Maximizing profit and guest satisfaction through effective costs controls.
  • Adhere to all three-star standards.
  • Work considerately with team members from all departments.
  • Check out with supervisor before leaving at the end of your shift.
  • Other departmental related duties and assignments as directed by management.
QualificationsEDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)
  • Must be willing to work a flexible schedule.
  • High School diploma or G.E.D. equivalency preferred.
  • Ability to read and write English required.
  • Must have good communication skills and maintain friendly personable attitude at all times.
  • Two years’ guest service experience in a family or formal dining environment.
  • Casino Food & Beverage experience strongly preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
  • Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
  • Ability to lift and carry up to 25 lbs.
  • Must have the ability to withstand noisy and smoke filled environments.
  • Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
Age Requirements21+

Hard Rock Cafe