Warehouse Manager - Operations, Shopee

• Maintain a safe warehouse environment. Ensure workers' physical and mental well-being is top priority.
• Collaborate with HSE team to ensure compliance with all laws, regulations and safety standards.
• Proactively identify and eliminate safety hazards.
• Take thorough and rapid corrective action to address any safety incidents.

• Manage a team of Field Leaders (Assistant Managers, Supervisors, Team Leads) and WH support staff to drive daily operations.
• Establish targets and protocols to ensure daily execution is meeting the business targets related to throughput, cost, buyer and seller experience and worker experience.
• Answer for and close gaps in key metrics. Develop and execute action plans that rapidly drive daily operations to achieve expectations.
• Identify opportunities for long-term improvement related to people, process and technology, develop and implement continuous improvement initiatives with the project team.
• Continuously deepen your understanding of the business and the activities of other teams. Build cross-functional relationships to better understand the needs of our buyers, sellers and workers.

• Train, coach and build field leadership teams; continuously improve their soft skill communication, technical and problem-solving skills; as well as deepen their understanding of the business.
• Provide effective feedback to field leaders and warehouse staffs; improve underperformers' performance and recognize strong performers.
• Ensure workers and field leaders are engaged. In particular they know their role and what success looks like; they have the resources to be successful and they know why their work is important
• Effectively communicate our vision and direction for the team

• Train, coach and build the team on the job, to develop their communication skills, technical operation capabilities and leadership skills.
• Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.
• Lead by example.

• At least 5 years of experience in management roles with proven track record in leadership.
• Minimum 2-year experience in a Field Operations environment (warehousing, logistics, manufacturing etc.); comfortable working on the shopfloor and engaging with frontline workers.
• Result-driven with a proven track record of delivering results.
• Strong problem-solving skills and comfortable using data and metrics to make informed decisions.
• Written and verbal proficiency in English.
• Strong written and verbal communication in Vietnamese
• Experience with ecommerce warehousing and fulfillment is preferable.
• Understanding of Lean Six-Sigma or other operations-focused academic experience, project management or other continuous improvement experience will be a plus
• Strong leadership and advanced people management training

Shopee