Management
The Richeson Group
- Santa Anna, TX
- Permanent
- Full-time
- Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
- Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
- Responsible for the development and achievement of the restaurant's game plan by working with their DM.
- Ensures guest service in all areas meets company standards.
- Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
- Works with local chamber and schools to increase restaurant sales.
- Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
- Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
- Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses).
- Performs other duties and responsibilities as requested by DM.
- Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
- Ensures the restaurant is in accordance with established company standards, policies and procedures.
- Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
- Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.