Outlet Sales Coordinator
Omni Hotels & Resorts
- Louisville, KY
- Permanent
- Full-time
- Solicitation of direct selling in the local Corporate Catering market.
- Respond to all sales inquiries for Pin + Proof, Bob’s, Library Bar, The Water Company/Pool deck, Falls City Market, Lewis & Louis, and Neighborhood Services.
- Work within the selling guidelines for each outlet to maximize catering revenues and minimize erosion of check averages from price sensitive groups.
- Event planning and detailing for booked events.
- Communication of function-arrangement to all responsible hotel departments.
- When needed, work with sales managers to coordinate communication of availability and options to clients interested in booking an outlet(s) as a part of their function, while staying within the selling guidelines.
- Communicate with clients prior to events to initiate, negotiate, and close contracts for all catered functions.
- Collaborate with Culinary team for the creation of profitable menus and distribution of client expectations to Food & Beverage Departments.
- Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
- Physically double-check all function arrangements against specifications of client. Correct where necessary.
- Client contract and effective communication to ensure repeat bookings.
- Update and increase client prospects through active prospecting.
- Maximize revenues for the hotel through up-selling techniques.
- Other duties as assigned.
- High School Diploma or Equivalent.
- College degree preferred.
- Minimum of 1 year hotel and/or restaurant sales/catering experience preferred.
- Knowledge of the operations of the hotel and/or industry.
- Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed.
- Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others.
- Must have proven selling, negotiating and presentation skills.
- Requires knowledge of sales techniques.
- Highly developed customer service skills with strong attention to detail.
- Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred.
- Must be able to work a flexible schedule including nights, weekends, and holidays.