Provides guidance, mentoring and induction to other staff. Provides an extensive on-floor support to the team on the operational issues faced in the Process or System. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Role: Customer Experience Partner Experience required : 7 to 10 years Shift: 1:30 PM to 10:30PM IS T Extensive background in customer service Previous experience in BPO preferred Proficiency in handling escalations Excellent communication skill Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. Responsible to manage Outstanding Report & Unbilled Finance Report Escalation Management Identifies process gaps, cost leakages, cost avoidance/saving ideas and suggestions on process improvements Coach and Train new onboarded Teammate Review standard working procedures within your areas and update them timely Continuously review business processes, identify, and propose changes that will improve quality, timeliness, and productivity Keep Team Leader informed on all critical issues related to performance in general as well as specific ones Handel Basic Customer & Stakeholder emails Achieves expected productivity, timelines and quality targets and controls errors Flexible with afternoon shift Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing . Customer Experience Partner