Account Executive
East Coast Facilities
- West Palm Beach, FL
- Permanent
- Full-time
- Works closely with the Director of Operations (DOO) and Director of Business Development (DBD) and pursues business opportunities
- Responsible for providing general account management to assigned customer accounts including sales presentations, customer service, and contract renewals
- Works closely with the operations team who will manage fulfillment and service delivery for client portfolio
- Reports to Director of Operations
- Actively markets and performs cold calls to generate interest in our service lines
- Is proficient in networking and diligently seeks and follows up on earned referrals
- Manages the development of a comprehensive sales plan
- Establish sales goals for existing contract clients and non-contract clients on an individual basis
- Actively promotes the brand and brand messaging on social media platforms
- Establish sales goals for existing contract clients and non-contract clients on an individual basis
- Reviews service contracts yearly together with the DOO to establish the percent of increase if necessary
- Ensure all company policies and systems are in full use
- Present proposals to clients or prospect clients
- Organize and participate in local trade show events
- Represent the company in local trade associations
- Tracks all activity in the CRM module of the OMNIA Service Delivery System
- Works closely with the Operations Manager or a Project Manager to create estimates for various projects
- May create estimates in OMNIA once fully trained in ECF estimating standards and procedures
- Obtains approval for estimates and converts them to proposals for delivery
- This role manages customer satisfaction and general account management at a high level. Project Managers under the oversight of the Director of Operations provide day-to-day project fulfillment support to our clients.
- Serves as the primary or secondary contact for assigned client accounts
- Liaises between client and operations, accounting, and senior management
- Follows up on all requests in a very timely manner
- Entertains clients following established professional guidelines
- Establishes and maintains a log of client contact in the Omnia Service Delivery System
- Oversees client surveys and professionally responds to feedback
- Participates in local client-driven activities i.e. board meetings, meet & greetings, lunch & learn
- Responsible to collaborate and furnish the Sales Manager with appropriate, sales forecasting, budgets, vs actual
- Responsible to manage accounts receivables that cannot be collected through traditional accounting methods for assigned client accounts
- Works with operations team to audit job productivity performance using the OMNIA Service Delivery System, and budget vs actual to determine price increases as applicable, and verify if acceptable profit margins are being met