About the OpportunityJob SummaryThe AI Solutions Hub is composed of AI and data practitioners who work on applied projects with partners and clients. The Program Manager for the AI Solutions Hub will coordinate activities between multiple active projects with the goal of ensuring their overall success. They will develop, maintain and refine systems and processes to track project status, staff resourcing and all reporting streams to internal stakeholders. The person in this role will work closely with the Director of the AI Solutions Hub and the technical staff in defining program processes and may manage individual projects on an as-needed basis, overseeing the entire project lifecycle and traditional constraints of budget, scope and timeline. Additionally, the program manager will work closely with the business development team to scope projects according to client needs and staff capabilities. The position will provide a comprehensive range of duties to ensure overall efficiency of daily operations and special projects within the AI Solutions Hub.Minimum Qualifications:Bachelor’s Degree (Masters Degree preferred)Project Management Professional (PMP) certification or other relevant certification preferredAt least five years of project or program management experienceExperience with project management tools like JIRA, Asana, TrelloExperience in an academic institution is helpfulPast experience in a consulting environment is helpfulQualitative and/or quantitative research experience is helpfulKey Responsibilities & Accountabilities1) AI Solutions Hub Program Lead - 20%Monitor and track progress of active and future projects, reporting on performance using appropriate tools and techniquesApply escalation protocol as needed for projects needing monitoringOversee staff utilizationDevelop and document AI Solutions Hub processes and checklistsHigh-level oversight of invoicing2) Engagement with BD on as needed basis -10%Work with business development and subject matter experts to develop project Statements of Work (SOWs). Manage the SOWs through the contract signature and project set-up phasesManage competitive proposals in response to RFPsOversee contracting with both clients and vendorsOwn pricing of projects using established pricing mechanismsWork with the content development team to create marketing support materials such as case studies.3) Project Management - 60%Manage individual project on an as-needed basis using internal and vendor resourcesActively manage traditional project management constraints, including scope, budget and schedule - managing variances and delays.Ensure timely reporting and highlight risks and issuesHelp identify new opportunities with partners4) Special projects - 10%Support special projects including State of AI in MaineManage the AI Solutions Hub Qualitative Research TeamPosition TypeGeneral AdministrationAdditional InformationNortheastern University considers factors such as candidate work experience, education and skills when extending an offer.Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see .
