MIA Operations Control Center Specialist
Swissport
- Miami, FL
- $24.34 per hour
- Permanent
- Full-time
- Produce daily KPI reports and conduct daily briefing with station management team.
- Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
- Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
- Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges)
- Be first point of contact for all Customer Airlines and departmental representatives.
- Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
- Proactive dissemination of information to Regional Resource Analysts with respect operational changes and local challenges.
- Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.
- At least 1 year of operational experience, bachelor’s degree Preferred
- Good working knowledge of the issues involved in managing a labor-intensive workforce.
- Excellent planning and communication skills.
- Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
- Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
- Ability to quickly and accurately assess situations and instigate corrective action.
- Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.
- Strong verbal communication, interpersonal and relationship-building skills.
- Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.