Overnight Security Officer ($22.00)

• Overnight Shift: 10:30pm-7:00am. Must be willing to work weekends and holidays
• Deliver outstanding luxury guest service consistent with Forbes five-star standards
• Patrol resort areas to observe and report security and safety risks
• Answers phone calls, assists guests and team members with respect to safety, security and hotel operations
• Assists injured guests and team members, ensuring documentation and disposition of reports
• Provides key assistance, lock programming and related investigations as required
• Maintain and control resort keys
• Respond to disturbances and emergency situations and summon authorities if required
• Maintain a daily activity log
• Maintain confidentiality with respect to guest and employee incidents
• Prepare incident reports and other documents while communicating all related information to resort management
• Access secured areas for authorized personnel
• Complete incident/accident reports in a clear and concise manner
• Escort guests to their rooms or assist guests with entry according to resort standards
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow SDS and OSHA standards.
• Monitor CCTV cameras while using a computer
• Perform other duties as requested by management.
• Properly handle lost and found items with integrity while following lost and found processes and procedures
• Patrol the interior of and the perimeter of the resort and the property to observe and identify potential safety risks, security risks or disturbances
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Promote safe work practices across the workplace
• Initiate preliminary investigations into incidents, as needed
• Writes reports and ensures accuracy of necessary documentation, as needed
• Respond to guest inquiries and requests and resolve guest issues in a timely, courteous and efficient manner
• Defuse and deescalate various situations and incidents
• May use vehicle and/or cart to patrol property
• Other duties as assigned

• Background must demonstrate strong communication and interpersonal skills
• Communication, people skills, organizational skills, ability to handle multiple tasks, ability to effectively respond to resort emergency or safety situations based on resort standards
• Take ownership of problems and have excellent problem-solving skills
• Ability to read and understand all English. Ability to effectively present information in a one-on-one or small group situation
• While performing the duties of this job, the employee is frequently required to stand, sit, walk, lift and/or move up to 50 pounds. Occasional stooping, kneeling, and crouching may be performed
• Ability to give First Aid, CPR and use an AED
• Associate or bachelor's degree preferred
• Must have valid California driver's license and clear motor vehicle records check

Irvine Company