Customer Success Manager III
Ambient.ai
- Atlanta, GA
- Permanent
- Full-time
- Become an expert on the Ambient.ai platform and keep up with industry trends, allowing you to establish a trusted advisor relationship with assigned customers
- Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
- Partner with marketing to highlight opportunities for customer references and case studies
- Drive product adoption and ongoing usage, ensuring customers realize the full value of the Ambient.ai platform, resulting in a magical customer experience that leads to retention and growth
- Able to travel up to 30%
- At least 2 years of experience in a customer-facing customer success role, working with small and medium-sized commercial customers
- Managed customer success programs in a growing organization
- SaaS and start-up experience
- Nice to have: Experience with customer renewals
- Program management skills and experience managing projects at companies with multiple stakeholder complexity
- Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
- Strong interpersonal skills and experience building strong internal and external relationships
- Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
- Excellent verbal and written communication & presentation skills
- Interest in learning about machine learning / artificial intelligence
- We are creating an entirely new category within a 120+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
- We have an impressive customer roster of F500 companies, including Adobe, VMware, and SentinelOne
- Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
- We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year's for most roles depending on customer demand)
- The latest tech and awesome swag will be delivered to your door
- Enjoy a full range of opportunities to connect with your awesome co-workers
- We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist