Customer Success Manager - FieldEdge
Xplor
- Atlanta, GA
- $55,000-60,000 per year
- Permanent
- Full-time
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Work to identify and/or develop upsell opportunities
- Advocate customer needs/issues cross-departmentally
- Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
- Proven ability to drive continuous value of a product
- Familiarity working with small-medium sized businesses
- Impeccable written and verbal communication skills
- Detail and process oriented and analytical
- Strong team player but still a self-starter
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
- 3+ years of relevant experience
- Proficient in Office software
- Prior experience in closing sales deals at the executive level a plus
- You’re driven: No one needs to push you to excel; it’s just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use
- You want to help and serve our customers: They win, so you win
- Experience with Salesforce and Zendesk a plus
Build for people\Move with purpose
Create lasting communities.If these values sound like you, and describe people you want to work with, you will thrive at Xplor.As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.Some of our perks and benefits are:
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements Ready to apply
- Engagement activities such as field days, monthly company lunches, quarterly events, and department outings
- Regularly sanitized environment with protective equipment
- Dog Days
- Catered lunches plus free snacks and drinks
- Ping pong, foosball, basketball and other onsite games