Customer Success Manager - FieldEdge

Xplor

  • Atlanta, GA
  • $55,000-60,000 per year
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
Company DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.Job DescriptionJoin our Field Services vertical as a Customer Success Manager to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.Reporting into the Manager of Customer Success, you will help us by having the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!. Some of the other responsibilities include:
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally
This role has a base salary of $55,000 to $60,000 USD.This role is eligible for a quarterly bonus plan.QualificationsWe are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.Required qualifications for this role:
  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Proven ability to drive continuous value of a product
  • Familiarity working with small-medium sized businesses
  • Impeccable written and verbal communication skills
  • Detail and process oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • 3+ years of relevant experience
  • Proficient in Office software
  • Prior experience in closing sales deals at the executive level a plus
  • You’re driven: No one needs to push you to excel; it’s just who you are
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use
  • You want to help and serve our customers: They win, so you win
  • Experience with Salesforce and Zendesk a plus
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.Additional InformationValues and Life at XplorOur four core values that guide us from how we hire and recognise our team members to how we interact with our customers day to day:Make life simple
Build for people\Move with purpose
Create lasting communities.If these values sound like you, and describe people you want to work with, you will thrive at Xplor.As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.Some of our perks and benefits are:
  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
  • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
  • Access to free mental health support
  • Flexible working arrangements Ready to apply
Our hub locations provide:
  • Engagement activities such as field days, monthly company lunches, quarterly events, and department outings
  • Regularly sanitized environment with protective equipment
  • Dog Days
  • Catered lunches plus free snacks and drinks
  • Ping pong, foosball, basketball and other onsite games
Ready to apply?To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.More about usXplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.Good to knowTo be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.To learn more about us and our products, please visit .We also invite you to check out our Candidate FAQs for more information about our recruitment process .Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.All Information will be kept confidential according to EEO guidelines.Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Xplor